Refund and Withdrawal Policy

Project creators and owner, hosting, and contact

Plaryn.com is the brand and project created, built and owned by the creators acting as Plaryn Team. Plaryn Team is a creative team designation, not a separately registered legal person. Hosting the website on Bomega infrastructure does not give Bomega ownership of the project or brand.

Technical hosting and support for Plaryn.com are provided by BOMEGA spółka z ograniczoną odpowiedzialnością (BOMEGA Sp. z o.o.), Długa 2B, 56-416 Twardogóra, Poland, KRS 0000841054, NIP 9112034523, REGON 386056613. Bomega hosts the service on its servers and performs related technical data operations. Hosting alone does not make it the project owner, the contractual service provider to users or the personal data controller.

Contact for hosting and technical assistance: [email protected]. Plaryn Team creates and owns the project, while Bomega provides hosting and technical operations.

Plaryn Team is the creative team designated by the owner as the creator and owner of the project and brand. Economic rights to particular works, software and games follow actual authorship, contracts and licences; users who submit games retain their lawful rights. Bomega does not acquire any rights to Plaryn.com, its brand, code or games merely by hosting them.

Detailed rules for the functions and rights covered by this document. The provisions distinguish currently available features from options not yet enabled for paid orders.

Current availability of purchases

The public Plaryn Service does not currently accept new paid orders for Games or Marketplace materials. Game Cards, Commerce pages and resource previews may describe features or potential access models without forming an active store. Browsing a catalogue, saving a title or opening an Account does not create a payment obligation or a claim to refund a price that was never charged.

Users should not provide payment-card information to anyone impersonating Plaryn and demanding an unexpected fee for public browsing. A planned feature does not establish that a paid contract was formed. Any separately concluded agreement outside the present checkout must be assessed from its genuine transaction terms rather than incorrectly attributed to a non-operational checkout.

Seller identity and contractual subject

If digital sales are enabled, the real Seller or service provider, relevant contact details, nature of the product, licence scope, supported devices, method of delivery and significant restrictions must be disclosed before a User becomes bound to pay. A Game Creator, platform operator and hosting provider can be different entities, and a public profile or hosting name does not automatically establish who sells a product.

A future order will be governed by the conditions made available before confirmation. The User should know whether a Game file, online access, recurring service, development resource or another form of digital content is being supplied. Only the real agreement can determine the Seller, price and responsibility for its performance.

Total price, currency and payment method

When payments become available, the total price, applicable currency, taxes and compulsory charges must be clear before an order is binding. Additional charges or recurring renewals cannot arise merely because a preview includes a purchase button. Users must be informed of the available payment arrangements, product access and relevant licence conditions.

Plaryn cannot charge for the currently disabled public purchasing flow on the basis of presumed catalogue clicks. A future payment provider may process transaction data under its relevant contractual and privacy arrangements. Complaints about an unauthorised card charge can also involve the law and contract applicable to the actual payment provider.

Statutory consumer withdrawal

Many distance contracts concluded by consumers involve a statutory 14-day withdrawal right, calculated according to the type of contract and the relevant legal event. Not every transaction or person is subject to exactly the same rules. When sales launch, appropriate withdrawal information, procedural guidance and the identity of the correct recipient must be provided in accordance with applicable consumer law.

A withdrawal statement must clearly communicate the intention to withdraw from the relevant contract. Consumers may use a legally valid method and the contact details disclosed with the sale. Statutory rights cannot depend solely on a website button that does not exist or on unrelated consent collected before any genuine paid transaction.

Digital content supplied without a tangible medium

Consumer law can provide an exception to withdrawal rights once supply of digital content not supplied on a tangible medium starts, but only when the relevant statutory requirements are satisfied. Depending on the circumstances, these may include prior express consent, acknowledgement of the loss of withdrawal rights and the required confirmation of the agreement.

If Plaryn later allows immediate delivery of purchased Games, it must distinguish ordering, permission to begin supply and the relevant consumer information. Registering for a free Account or visiting a Game page does not satisfy these requirements by itself. Downloading a free resource cannot extinguish a withdrawal right under an unrelated or nonexistent paid contract.

Digital services and browser-based Games

Access to a streamed or browser-based Game can differ from delivery of a downloadable file. Rights concerning continuing digital services, their duration and later changes depend on the specific contracted supply. Any time-limited paid service must explain its duration, termination conditions and renewal arrangements before a consumer is bound.

Using the public catalogue for free does not create a paid subscription. Cloud Save or a personal Account does not itself mean there is a recurring billing agreement. Changes to any future paid digital service must respect statutory conformity, update and consumer-remedy rules.

Conformity of digital content with the contract

If a purchased Game or digital resource does not conform to the contract, consumers can be entitled to have it brought into conformity or, in the relevant circumstances, to a price reduction or contract termination and refund. The agreed features, technical requirements, interoperability, updates and identity of the real Seller all matter.

A complaint should describe the product version, device or system and observed problem without passwords or irrelevant personal information. Not every unsupported device configuration is a product defect, but software status does not remove mandatory consumer protection. A consumer cannot automatically be limited to waiting for a Creator to fix a bug where the law supplies broader remedies.

Submitting a refund or service complaint

When paid transactions are actually offered, a valid procedure must enable purchasers to identify their order, affected product, issue and requested remedy. The real Seller and relevant communication channel must be provided when the contract is made. The current [email protected] address functions as technical support and forwarding, not automatic identification of the Seller of every future Game.

Ordinary technical questions about free Accounts or catalogue access can use the relevant Support functions. A legal claim arising from a specific transaction should reach the responsible contracting party. Passwords and unnecessary bank details must not be requested as routine evidence. Statutory response periods and remedies override unsupported internal policy statements.

Repayment and changes to access rights

If a future transaction lawfully requires reimbursement, the period and method must follow applicable law and the actual agreement. This Notice does not promise a refund through a payment system that is not operating. Refusal must have an appropriate legal basis, and an accepted refund cannot remain merely an internal note.

Valid withdrawal or contract termination may affect access to the relevant digital content to the extent permitted by law. Transaction records can be retained for accounting, dispute or legal duties after an entitlement changes. Revoking access must not silently delete all legally required financial records, and purchasers may challenge decisions using appropriate remedies.

Transactions between Users and platform roles

Where a future marketplace allows a separate Creator or studio to sell a product, the buyer must understand whether the contract is with that Seller or the platform provider. Consumer rights may depend on the Seller's status, product type and governing law. Bomega does not become the Seller solely because it hosts the website.

A real marketplace model may require additional commercial and ranking disclosures under applicable legislation. Off-platform arrangements are not paid Plaryn checkout transactions. The Service must not promise escrow or refunds from an internal balance it does not actually operate.

Policy updates and mandatory legal rights

This Policy explains the current absence of paid orders and principles relevant if purchasing becomes available. Activating a different sales model requires accurate information about real Sellers, prices, delivery and consumer rights before the first binding transaction. The conditions valid when a contract was formed can matter to that contract later.

Nothing here excludes non-waivable consumer rights or transfers statutory obligations to a person who cannot lawfully bear them. Disputes are governed by relevant jurisdiction, consumer protection and out-of-court procedures. The EU ODR platform, which closed in 2025, is not presented as an active route for submitting new disputes.